Thank you …. it’s so heartening to know someone else has survived !! LOL. I’d downloaded the Guide you linked, just this morning and it’s on my Kindle ready to read. The other link (I’ve just given it a look) makes fascinating reading …. I’m astounded at the level of respondents who have experienced such negative and appalling treatment. PCs must, it appears, attract both some of the most egotistical, aggressive and unpleasant people and, conversely, the most tolerant, patient and reasonable of individuals, who soldier on despite the provocation! I’m definitely the latter.