The Openness of Local Government Bodies Regulations 2014 states
8.—(1) The written record, together with any background papers, must as soon as reasonably practicable after the record is made, be made available for inspection by members of the public—
(a) at all reasonable hours, at the offices of the relevant local government body;
(b) on the website of the relevant local government body, if it has one; and,
(c) by such other means that the relevant local government body considers appropriate.
So are the members of the public actually complaining because you are not providing the agenda papers as well as the agenda itself?