Unless the rest of the meeting is minuted verbatim (god help us!), I'd say there is no right to have an item raised by a member of the public to have their question or statement recorded verbatim.
The public have a right to attend council meetings but not necessarily to speak at them although most councils do allow this. However, unless the question or statement has been notified to the council in advance of the meeting, it's not going to be on the agenda so technically can only be noted and if appropriate referred to the next meeting or delegated to the clerk to respond separately. In the real world of course simple questions etc. tend to be responded to. If it's that important, the matter should be notified in advance so that it can be put as an agenda item.