Our parish council has a large number of patches of grass cut by a contractor who invoices monthly. It's a rather convoluted contract because some areas are left to wildflowers, some have the grass collected etc.
The contractor does a good job overall but sometimes has to leave an area uncut because of, for instance, parked cars. The invoice usually comes in the same, and some councillors feel it should not be paid because the contractor should knock a bit off for the small area uncut. Others say that we are not paying per square metre and that the contractor still has to take their team and equipment out even though one area is missed. "But it's tax payers' money" comes the reply.
I was wondering how other councils approach this: do you have a complicated contract ("area x must be cut 2cm tall every other week...") which is checked rigorously, or do you more or less leave it to the professional judgement of the contractor to cut specified areas as and when necessary? If areas are missed do you expect them to deduct cost accordingly? Thanks.