Richard If you have a complaint against the clerk, then it does go to the chairman, but only as a figurehead. It is in fact going to the council, and you can post it to them all if you want (and some have). The personnell committee (if you have one) would then consider the complaint, looking at your evidence and talking to you (an essential part of a complaint procedure). They then have to reply to you. It may grind on, but it is unlikely that the chair of the council would lead the investigation, as then they are not impartial should it go to appeal. While the clerk may not be replying to issues you raise, it may be councillors who have given the clerk a list of priorities commensurate with the time they are happy to pay for, and your issues are not on it (for example).